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iCoupon, the leading provider of intelligent vouchering solutions globally, has added yet another European airline to its portfolio, following the agreement of a deal with Air Corsica to provide digital meal vouchers to passengers in the event of disruption.

iCoupon’s technology will allow Air Corsica to respond quickly in the event of disruption by activating digital vouchers directly to affected passengers’ boarding passes. The move will also enable Air Corsica to access iCoupon’s network of established industry partners which will in turn pave the way for improved customer service and greater efficiency. The implementation will initially go live in Nice and Marseille in the early part of 2025.

Air Corsica, headquartered in Ajaccio, France, joins an illustrious global list of Amadeus airlines who have adopted the use of iCoupon over the years.

CEO of iCoupon, Richard Bye, said; “The appetite for air travel isn’t fading, which has been demonstrated very clearly by the latest predictions from ACI which forecast that global passenger will have topped pre-Covid levels by the end of 2024, and by all accounts, it appears this is the case. However, adverse weather events, industrial action, staff shortages in control towers and on planes, as well as a scarcity of aircraft, technical issues and political sensitivities mean that delays are becoming an ever more common problem. In line with rising expectations around service standards in their everyday lives, passengers expect issues to be resolved speedily and with minimum inconvenience. iCoupon helps airlines deliver a better experience to their customers, and also helps them meet the increasing number of legal obligations to compensate passengers in the event of delays.

“As we sign this deal with Air Corsica, it’s enormously gratifying that such prestigious European partners now trust us to handle their vouchering needs in the case of disruption. Air Corsica is joining an established network of satisfied airlines who rely on us to deliver efficient, no-stress solutions when things don’t go according to plan, and we’re very much looking forward to working with them to help them meet the needs of their passengers.”

Gilles ALBERTINI, Ground Operations Director at Air Corsica said “We are constantly improving the customer experience. Thereby we are pleased to collaborate now with iCoupon, a game-changer in how we manage passenger irregularities. During delays, with this innovative vouchering solution, Air Corsica passengers can receive digital meals, refreshments, snacks vouchers directly on their boarding passes. In addition to the quality of service provided and the modern and responsive image of our company, this type of automated service will allow us to be more efficient in the management of the working time of our ground staff. Furthermore by eliminating traditional paper-based processes, we also contribute to our broader sustainability initiatives”.